Shipping & Returns

Shipping Information

 

Please note Australia Post is experiencing significant delays due to  increased demand for postal services during the COVID-19 pandemic. Please allow extra time for your parcels to be delivered.

Lorien Quilting is located is Australia. All purchases made through this website will be shipped via Australia Post at the cost estimated by Australia Post's website at the time of purchase.

If you place your order from a country other than Australia please keep in mind that shipping can take quite some time.

Returns

The short version of our returns policy is ALL SALES ARE FINAL SO CHOOSE CAREFULLY.

The long version is:
We don't accept returns because of the nature of our products. However, we do work hard to help you make the right choice first time.
Paper pattern sizes are clearly listed for all patterns. Be sure the pattern will fit your machine before you buy it.
If a pattern looks difficult to stitch, contact us and we will help you assess its suitability for your skill level.
We will only replace a paper pattern if it is damaged during shipping, provided we are made aware of the problem within 15 days of the sale and the faulty pattern is returned to us.

Lorien Quilting will not refund sales of digital patterns.
If you encounter a technical problem with a digital file we will help you work though it and have you quilting in no time.